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BIG12 Pillar 04: Website

Website design for UK small businesses. A site that converts, and that you own.

We build and fix websites that turn visitors into enquiries: clear copy, fast pages, proper mobile experience and strong calls to action. And we make sure you own it outright, so you're never locked into an agency again, including us.

59.3%
Traffic from organic search
for Jon Paul Menswear
£0
Agency fees to make
a change, once it's yours
£750
Starting price
for a single sprint
The problem

Visitors arrive. Then they leave.

Getting people to your website is only half the job. If they aren't enquiring, booking or buying, you have a conversion problem, and it's costing you every day. The good news: it's usually fixable without starting again.

Book a free 30-min call
📉

Plenty of visitors, very few enquiries

Low conversion is rarely bad luck. It's usually unclear copy, weak calls to action or too much friction. We find exactly where people drop off and fix it.

🐌

Your site is slow

Speed affects both your Google rankings and whether people wait around. We audit and fix what's slowing you down.

📱

It doesn't work properly on a phone

Most of your visitors are probably on mobile. Tiny buttons, awkward forms and broken layouts send them straight to a competitor.

✍️

Your copy talks about you, not your customer

As Donald Miller puts it in StoryBrand, the customer is the hero and you're the guide. We rewrite your key pages around their problem and the outcome you deliver.

Try this today

Do you actually own your website?

Two of our Derby clients, Jon Paul Menswear and Etta Plumbing, came to us paying monthly for websites they didn't own. It's more common than you'd think. Answer these five questions honestly.

01

Is the domain in your name?

Check who the registrant is. If it's your agency, they control your web address and your email.

Domain
02

Do you have the admin login?

Not a limited editor account. Full owner access to the platform your site runs on.

Access
03

Can you make a change without paying?

Updating a price, adding a page or swapping a photo shouldn't come with an invoice.

Control
04

Could you leave and take it with you?

If you stopped paying tomorrow, would you keep the site, the content and the images?

Portability
05

Do you own your Analytics and Search Console?

Your data should sit in accounts you own, not your agency's, so the history stays with you.

Data

Answered no to any of them? We'll help you understand your options and move onto foundations you own. Or run our free website review first.

Talk to us about your site →
What we do

What's included in a website sprint

Every sprint has a defined scope agreed in writing before we start. Here's what a typical website sprint covers.

🔍

Website Audit

UX, copy, speed, mobile, conversion points and SEO, with every issue ranked by how much it's costing you.

✍️

Copy Optimisation

We rewrite your homepage, service pages and about page around customer outcomes, with clear calls to action.

⚡

Page Speed

Image compression, caching and code clean-up, so your site loads fast on every device and connection.

📱

Mobile Optimisation

Spacing, font sizes, tap targets and forms, tested page by page so mobile visitors can enquire easily.

🧪

Conversion Rate Optimisation

Call to action placement, form length, trust signals and reviews, tested and improved to lift your enquiry rate.

🎓

Training and Handover

We show your team how to update the site themselves, so you're never waiting on, or paying, anyone for small changes.

Case studies

Website results, start to finish

Real clients, real websites. Click through for the full story.

Retail and fashion, Derby
Jon Paul Menswear
A Derby suit hire and menswear retailer stuck in a restrictive agency contract. They couldn't make a single change to their own website without paying a fee.
59.3%
Of all traffic from organic search
169,000+
Searches for suits in their area
100%
Website control returned
2020
Working together ever since
What we did
1

Rebuilt the website on a platform Jon Paul Menswear owns and controls.

2

Built a local SEO strategy around the suit hire and category searches that matter most.

3

Trained the team to update the site themselves, with no fees and no waiting.

Read the full Jon Paul Menswear case study →
Get started

Ready for a website that earns its keep?

Book a free 30-minute call. We'll look at your site, show you where visitors drop off, and tell you what to fix first, whether you work with us or not. Want a head start? Try the free website review.

Free 30 minutes. No commitment. No hard sales.

Website questions, answered

Why is my website getting traffic but no enquiries?

Traffic without enquiries is almost always a conversion problem, not a traffic problem. The usual causes are unclear copy, no single obvious call to action, slow load times, or a poor mobile experience. Fix the page people land on before spending more on driving traffic to it.

How do I improve my website's conversion rate?

Start with a full audit covering copy, speed, mobile experience, and conversion elements, then fix the highest-impact issues first: clear, outcome-focused copy, a fast-loading page, a mobile-friendly layout, and a single clear call to action. Read the full step-by-step guide →

How fast should my website load?

Under 2-3 seconds on both desktop and mobile is a good benchmark. A 1-second delay can reduce conversions by around 7%, so page speed is worth treating as a conversion issue, not just a technical one.

What's a good website conversion rate?

It varies by industry, but many B2B and service websites convert at 1-2% by default. With proper copy, speed, and CRO work, 3-5% or higher is realistic for most businesses, so there's usually significant room to improve before assuming your traffic is the problem.

Looking for a new Website?

“I’m happy to answer any questions and help you make the right decisions for you business.” - Stuart

Based at Cromford Mills, Derby, serving businesses across Derbyshire, Nottingham, Manchester and the UK