Suspended by Google. Invisible to customers. And how OYM got them back.

Ultravisage Aesthetics is an aesthetics clinic offering cosmetic and beauty treatments. When OYM was brought in, the business was facing one of the most damaging situations a local business can encounter: their Google Business Profile had been suspended.

For a local aesthetics clinic, Google is everything. When a potential client searches for aesthetics treatments in their area, the businesses appearing in the Google Maps pack and local search results get the calls. A suspended Google Business Profile means the business is completely invisible — no map listing, no reviews showing, no calls from Google.

Ultravisage were invisible. They needed to be found again.

Google Business Profile suspensions are handled by very few agencies with any real confidence, because the process is genuinely difficult. Google does not make it easy. The appeals process is slow, the guidance is vague, and most attempts at reinstatement fail because they do not address the underlying reason for the suspension correctly.

OYM's approach was methodical: identify the likely cause, fix the listing inconsistencies that contributed to it, communicate directly with Google in the right way, and persist through the process. The reinstatement was the result of careful, accurate work — not luck.

The decision to use the reinstatement period to rebuild the brand and website was pragmatic. Waiting for Google to respond takes time. Using that time to improve the wider online presence meant Ultravisage emerged from the process in a stronger position than before the suspension — not just restored, but improved.